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www.santasuitstore.co.uk The Costume Shop , PO Box 640, St Peter Port, Guernsey, Channel Islands, GY1 3DY, United Kingdom.

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About Us This web site is owned and operated by Santa Suit Store who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:

Santa Suit Store

nathalie@santasuitstore.co.uk
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Santa Suit Store standard shipping method is Royal Mail /Guernsey Post all post that leaves Guernsey is treated as first class mail.

All items are carefully packaged to avoid damage. To ensure your order arrives as quickly as possible don’t forget to include your postal/zip code.

Santa Suit Store will ship items anywhere world-wide (excluding Countries under UN Sanctions).

**Please Note**

During certain peak periods deliveries may take longer than expected, please therefore order in plenty of time. Availability may also be affected during times such as Halloween and Christmas.



WE DO NOT PROFIT ON SHIPPING CHARGES, BUT REGRET THAT DUE TO INCREASING POSTAGE RATES WE MUST CHARGE AT COST

Delivery Schedule Santa Suit Store standard shipping method is Royal Mail /Guernsey Post all post that leaves Guernsey is treated as first class mail.

All items are carefully packaged to avoid damage. To ensure your order arrives as quickly as possible don’t forget to include your postal/zip code.

Santa Suit Store will ship items anywhere world-wide (excluding Countries under UN Sanctions).

**Please Note**

During certain peak periods deliveries may take longer than expected, please therefore order in plenty of time. Availability may also be affected during times such as Halloween and Christmas.

UK and Channel Islands
Type of Service Delivery Time Price
Standard
Royal Mail Recorded Can take between 4 -7 working days,
sometimes quicker £4.00 + VAT
Priorty Option
Special delivery 1-2 working days (Exc. weekends, Saturday delivery not guaranteed) £8.00 + VAT
Next Day Delivery Next Day (exc. weekends) £12.50 + VAT

Place your order before 3pm



European Orders
Type of Service Delivery Time Price
Fedex 3 - 5 Working Days £40.00
Standard Can take up to 14 working days £25.00


Please note, VAT or any import duties are not charged by Santa Suit Store they may require payment upon or before delivery once they enter your Country. This does not apply to UK orders



Rest of the World Orders
Type of Service Delivery Time Price
Fedex 3 - 5 Working Days £50.00
Standard
First Class Parcel Can take up to 14 days £17.00


Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email nathalie@santasuitstore.co.uk
Privacy Policy This privacy policy covers the collection and use of your personal information by us from the Santa Suit Store website. It applies to the use of our website www.santasuitstore.co.uk. By accessing and using our site, you are agreeing to the terms of this privacy policy. In this notice, "We", "Us" and "Our" means Santa Suit Store.

This privacy notice was last updated on 24/05/2018.

Information collected - the information we may collect includes:
- your name, address, postcode, email address, telephone number and payment details where applicable

Method of collection - we may collect information about you:
- when you purchase products and choose the remember me option
- when you purchase products and provide delivery details
- when you contact us with an enquiry, request or other feedback
- when we are checking compliance with our terms and conditions and/or otherwise as required by law
- through the use of cookies

Cookies - we use Cookies on our site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies

Retention - we only retain your personal information for as long as required. For example:
- we have a legal requirement to retain particular personal information for HMRC tax rules

Usage - we may use your information to:
- process payments from you to us
- deal with any enquiries
- contact you with updates

Sharing - we do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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